Frequently Asked Questions
Everything you need to know about the Infinity HoopTM Challenge 2.0
How long does shipping take?
Standard shipping typically takes 5-8 business days within the United States. International shipping times vary by location but generally arrive within 10-15 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your Infinity HoopTM Challenge 2.0, you can return it within 30 days of delivery for a full refund, provided the item is in its original packaging and condition.
Is the hoop adjustable for different waist sizes?
Yes! The Infinity HoopTM Challenge 2.0 features a modular design with detachable links, allowing it to fit waist sizes ranging from 20 to 50 inches. Additional link packs are available if needed for a custom fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order in real-time?
Absolutely. Once your order is processed, you will receive an email confirmation with a tracking link. You can use this link on our 'Track Order' page to see the real-time status of your delivery.
Is the Infinity HoopTM Challenge 2.0 suitable for beginners?
Yes, it is specifically designed for all fitness levels. Unlike traditional hula hoops that fall down, our weighted hoop stays fixed at your waist, making it perfect for beginners to start their fitness journey immediately.